ucheclems.com

Returns and refunds

We want customers to receive the correct hardcopy order in acceptable condition. If your order arrives damaged, materially defective, incomplete or different from what you ordered, contact order support promptly with your order reference and relevant photographs where appropriate.

Review of requests

Return, replacement and refund requests are reviewed according to the circumstances of the order, the condition of the item and applicable consumer law. The support team may request reasonable evidence needed to assess the issue.

Approved returns

Where a physical return is required, customers will receive return instructions before sending the item. Do not send a return to an unconfirmed address.

Refunds

Where a refund is approved, it will be processed using an appropriate available method. Processing time after approval can vary by bank or payment provider.

Contact

Use your order reference when contacting Contact@ucheclems.com or the contact page so the order can be located quickly.

Last updated 2026.